Shipping & Returns
Renatus Living offers free shipping to the continental United States. Any orders outside the continental United States will require a custom shipping quote. Orders ship within 2-3 weeks and a tracking number will be provided as soon as your order ships.
Returns must be authorized for all standard products. Please contact Renatus Living within 14 days of purchase for a return authorization. We process all returns and refunds within 3-5 business days of receipt. Renatus Living is not responsible for any damage that occurs during return shipping. Return shipping damage claims can be filed directly with the shipping carrier. Return shipping costs are the responsibility of the buyer. We do recommend purchasing the shipment return insurance.
In the rare case that you receive the wrong item, please contact us as soon as possible and within 15 days of purchase. We are happy to work with you to provide a replacement and facilitate the return of the wrong item.
DISCLAIMER: Quotes are valid for 15 days. All payments are due at placement of the order. Upon payment, order is considered under contract. All Custom Orders are final/no cancellations or refunds. Any change orders are subject to a 25% change order fee.
Renatus guarantees our product up to delivery or pickup after inspection is performed. Renatus is not responsible for product misuse or destruction after delivery or pickup. Once delivered, Renatus will release all responsibility for the product.